


In these specific cases, Technical Support may recommend the use of CleanWipe. In certain circumstances, CleanWipe can be useful in removing old versions of components or drivers (LiveUpdate or firewall drivers, for example) that can conflict with the new versions. In instances where the difficulty in installing Symantec Endpoint Protection is related to GPO policy, lack of hard drive space, or other environmental factors, running CleanWipe will not resolve the underlying issue. Only use CleanWipe as a last resort when the usual uninstallation methods are unsuccessful. WARNING: Symantec does not recommend using this specific approach at the first sign of installation trouble.

CleanWipe then uses its defaults to run without any user input.Type the following command: RunCleanWipe ‐silent.Open a command prompt and change directory to the CleanWipe\app folder.If you are asked if you want to run CleanWipe now, click No.If you click Start without selecting a location, the files are extracted to the Windows\Temp folder. Do one of the following depending on your situation: To uninstall and reinstall your Norton device security product, click Remove & Reinstall. Read the license agreement, and click Agree. When you are prompted, browse to a location where you want the files to be copied and then click Start to extract the files. To open the Downloads window in your browser, press the Ctrl + J key.Open the CleanWipe folder and double‐click the CleanWipe.exe file.Copy the CleanWipe folder to the target computer.In this document, silent run mode is described like this:
